Frequently Asked Questions

• How do I create an account?
  

  Click on the "Create one" link located above the Customer Service tab at the top of the Home Page. Follow directions located under New Customers.

• How do I edit my account?
  

  You may edit your account at any time by clicking on the "Your Account" link located in the upper right hand corner of the screen. From there you will asked your email address and password. Once entered, you will be able to access your account information.

• I forgot my password.
  

  Click here to have your password reset. You may then enter your email address and a new, temporary password will be emailed to you. You may log in using this password and reset a new password in your account.

• Has my order shipped?
  

  All in-stock orders that are received by 3pm EST will be shipped UPS ground the same day. Orders requiring truck shipment will ship within 24 hours. You will receive an email confirmation when your order ships, along with the carrier tracking number.

• How do I track my order?
  

  You can track your ground shipment via the carrier tracking number. Go to the carrier's web site and type in your tracking number for the status.

• When will my backorder arrive?
  

  While we strive to keep all stock items in our warehouse, due to high demand an item may not be available at the time of your order. We will ship the item(s) the same day they arrive at our warehouse. To check the status of your back order, email Customer Service with your request or call 1-800-348-5115.

• How do I return my order/item?
  

  We understand that returns and cancellations are sometimes necessary. Before returning an item, please note that returns are subject to a minimum 15% restocking fee and all freight charges. We cannot refund shipping or handling charges.

• I received the wrong product.
  

  Contact Customer Service as soon as you receive your order. An RMA number and call tag will be issued. We cannot accept returns without an RMA issued.

• An item is missing from my shipment.
  

  Contact Customer Service as soon as you receive your order. All missing stock items will be sent to you the same day.

• What are my payment choices?
  

  To keep our prices low and our service and selection high, we have a minimum order requirement of $25. We accept cash, checks, Visa, MasterCard, American Express and most governmental P-Cards. Returned checks will be assessed a $30 transaction fee.

• Do I have to pay sales tax?
  

  Customers are responsible for all applicable taxes or for providing a valid sales tax exemption certificate. Tax will be charged in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Michigan, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas & Washington.

• When will my credit card be charged?
  

  Your credit card will be charged when the order ships.

• What will appear on my credit card?
  

  The charge that appears on your credit card will be Shiffler Equipment Sales, Inc.