Delivery and Payment Terms

Facility Hardware is the Commercial/Retail distributor for Shiffler Equipment Sales, Inc. We are a wholesale supplier of maintenance and repair products for business use.

Order and Payment Terms

To keep our prices low and our service and selection high, we have a minimum order requirement of $25. We accept cash, checks, Visa, Mastercard, American Express and most governmental P-Cards. Returned checks will be assessed a $30 transaction fee. Customers are responsible for all applicable taxes or for providing a valid sales tax exemption certificate.

Returns and Cancellations

We understand that returns and cancellations are sometimes necessary. Before returning an item, please note that returns are subject to a minimum 15% restocking fee and all freight charges. We cannot refund shipping or handling charges.

Freight and Receiving Information

Many items in this catalog are in-stock and available for immediate shipment from Chardon, Ohio. Look for our in-stock symbol. A processing and handling charge of $4.50 will be added to your order. Except where noted, items are shipped FOB shipping point with freight added to your invoice. Our sales agents can help you estimate freight charges prior to shipment.

Title and risk of loss pass to the customer on release of shipment to the carrier. If products are damaged in transit, customer must file the claim with the carrier.

All in-stock orders that are received by 3pm EST will be shipped UPS ground the same day. Shipping requiring truck shipment will ship within 24 hours.